Refund policy
RETURN & REFUND POLICY
We want you to be satisfied with your purchase. If you are not completely satisfied, please review our return policy below.
Returns
You may request a return within 15 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging. Proof of purchase is required.
To initiate a return, please contact us at info@estefurniture.com within 15 days of delivery. Returns sent without prior authorization will not be accepted.
Custom & Personalized Orders
Custom-sized and personalized products are non-returnable and non-refundable unless they arrive damaged, defective, or different from the specifications approved by the customer.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once production has begun, cancellation requests may not be accepted.
Damages and Issues
Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery and provide photographs of the issue. We will evaluate the situation and work with you to find an appropriate solution.
Return Shipping
Customers are responsible for all return shipping costs.
Customers are also responsible for ensuring that returned items are properly packaged and successfully delivered to our facility. We recommend using a tracked and insured shipping service.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method. Please allow additional processing time for your bank or payment provider.
Contact
For any questions regarding returns or refunds, please contact: